* What if the phone lines are busy and I need to make an appointment?  If you receive our recording, that means all  staff are helping others.  If you need to make an appointment, you can use self directed online booking option.  Click on the upper right tool bar "Book an Online Appointment" and follow the link to I am Sick to set up your free account.

*I have completed blood tests, how do I get my results?  Lakepoint Medical does not give test results over the phone.  If there is an abnormal result your doctor will call you.  You can also sign up for my e-health to review your own lab results https://www.myehealth.ca/  if you see something you wish to discuss please make an appointment

*I need a prescription refill, can my doctor call the pharmacy?  All prescription refills require you to make an appointment to speak with a doctor

*I have tried to sign up for online booking, why is it not working?  To book online you will be directed to the website "I AM SICK" . You must create an account by signing up with a username and password. As a first time user, be sure to check your email for a confirmation from "I AM SICK". Existing patients need an access code to link your profile with your doctor.  Walk-in patients do not need an access code.  Still having problems? email us directly at lakepoint.reception@gmail.com

"Dr. Nutter is is currently away on maternity leave. Her waitlist will re-open in November 2020 and she will resume seeing patients in January 2021. 
 

* I need a family doctor, what do I do?  We are accepting new patients for those who do not already have a family doctor. Please call us to inquire

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Dr. Warren | Dr. McNern | Dr. Makhdoom | Dr. Nutter

Ph: (778) 755-0700

Fax (778) 755-0705

lakepoint.reception@gmail.com

#202-525 Highway 97 South, West Kelowna, BC V1Z 4C9, Canada

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