* What if the phone lines are busy and I need to make an appointment?  If you receive our recording, that means all  staff are helping others at that time.  If you need to make an appointment, you can book online by clicking on the upper right tool bar or email us at lakepoint.reception@gmail.com

*I have completed blood tests, how do I get my results?  Lakepoint Medical does not give test results over the phone.  If there is an abnormal result your doctor will call you for an appointment.  You can also sign up for my e-health to review your own lab results https://www.myehealth.ca/  if you see something you wish to discuss please make an appointment

*I need a prescription refill, can my doctor call the pharmacy?  All prescription refills require you to make an appointment to speak with a doctor

*I have tried to sign up for online booking, why is it not working?  To book online you will be directed to the website "I AM SICK" . You must create an account by signing up with a username and password. As a first time user, be sure to check your email for a confirmation from "I AM SICK". Existing patients need an access code to link your profile with your doctor.  Walk-in patients do not need an access code.  Still having problems? email us directly at lakepoint.reception@gmail.com

*Why does Dr.Nutter require a physician referral?  Dr.Nutter is a consulting pediatrician, she is a specialist and not a family doctor. If you need to book a follow up appointment with her, please call or email the office.  Dr.Nutter does not take online appointments

* I need a family doctor, what do I do?  We are accepting new patients for those who do not already have a family doctor. Please call us to inquire

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Dr. Warren | Dr. McNern | Dr. Nutter

Ph: (778) 755-0700

Fax (778) 755-0705

Monday to Friday

9am-4pm

#202-525 Highway 97 South, West Kelowna, BC V1Z 4C9, Canada

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