* What if the phone lines are busy and I need to make an appointment?  If you receive our recording, that means all  staff are helping others at that time.  If you need to make an appointment, you can book online by clicking on the upper right tool bar "Book an Online Appointment" or email us at lakepoint.reception@gmail.com

*I have completed blood tests, how do I get my results?  Lakepoint Medical does not give test results over the phone.  If there is an abnormal result your doctor will call you.  You can also sign up for my e-health to review your own lab results https://www.myehealth.ca/  if you see something you wish to discuss please make an appointment

*I need a prescription refill, can my doctor call the pharmacy?  All prescription refills require you to make an appointment to speak with a doctor

* I need a family doctor, what do I do?  We are accepting new patients for those who do not already have a family doctor. Please call us to inquire

*I have tried to sign up for online booking, why is it not working?  To book online you will be directed to the website "I AM SICK" . You must create an account by signing up with a username and password. As a first time user, be sure to check your email for a confirmation from "I AM SICK". Existing patients need an access code to link your profile with your doctor.  Walk-in patients do not need an access code.  Still having problems? email us directly at lakepoint.reception@gmail.com

"Dr. Nutter is is currently away on maternity leave from July 15, 2020 until December 31, 2021. Her waitlist will re-open in November 2020 and she will resume seeing patients in January 2021. 

Medical, developmental, ADHD and psychiatric referrals will continue to have varying wait times (medical referrals will be prioritized). 

Dr. Nutter will be checking her messages sporadically. For immediate assistance you may contact the office, however if there are any urgent pediatric referrals please contact the on-call Pediatrician at KGH directly."

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Dr. Warren | Dr. McNern | Dr. Makhdoom | Dr. Nutter

Ph: (778) 755-0700

Fax (778) 755-0705

lakepoint.reception@gmail.com

#202-525 Highway 97 South, West Kelowna, BC V1Z 4C9, Canada

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